Ticket-based support
Log incidents and requests through an agreed channel, with a clear owner for each ticket.
SAP Support
SAP On-Demand Support
Expert help for SAP incidents and questions, when you need it.
Service overview
What This Service Covers
On-demand support gives you access to SAP technical and functional consultants without a long-term contract. You raise a ticket, we assess it, and a consultant with the right skill resolves it.
It suits organizations that run SAP with a small internal team, need cover for specific modules, or want a second line behind their own help desk.
Tools and platforms
- SAP S/4HANA
- SAP ECC
- ABAP
- SAP Fiori
- SAP BASIS
- SAP Integration Suite
Capabilities
What We Deliver
Technical issue resolution
ABAP dumps, failed background jobs, interface errors, and form or output problems.
Functional issue resolution
Configuration and process issues across the SAP modules you run.
Production support
Priority handling for issues that affect live business operations.
Incident management
Classification, prioritization, communication, and closure for every incident.
Problem management
Root cause analysis for recurring incidents, followed by a permanent fix.
Our approach
How an Engagement Runs
Log
You raise a ticket with the business impact and the steps to reproduce the issue.
Triage
We classify the ticket, set its priority, and assign a consultant with the right skill.
Resolve
The consultant analyzes, fixes, and tests the issue, following your transport and approval process.
Close
We document the resolution and flag recurring issues for root cause analysis.
FAQs
Frequently Asked Questions
How do we raise a support ticket?
We agree the channel during onboarding. It can be your existing ticketing tool, email, or a shared support portal.
Can on-demand support work alongside our internal SAP team?
Yes. Many organizations use it as a second line. The internal team handles first-line questions and passes on issues that need deeper expertise.
How is on-demand support different from AMS?
On-demand support is used as needed, with no fixed scope. AMS is an ongoing, SLA-driven service that also covers monitoring, preventive maintenance, and continuous improvement.
Talk to Us About SAP On-Demand Support
Tell us about your SAP landscape and what you need. An SAP consultant will respond with the next steps.